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Payment

• All sessions must be prepaid at least 24 hours prior to the scheduled appointment.
• All payments made towards therapy sessions are non-refundable. In the event of a cancellation, the applicable cancellation policy will determine whether the session can be rescheduled.

Cancellation & Rescheduling

• More than 48 hours' notice: No cancellation fee applies. The session may be rescheduled, subject to availability.
• 24–48 hours' notice: The full session fee is payable. If availability permits, the session may be rescheduled within the same week at the discretion of the practice.
• Less than 24 hours' notice or No-Show: The full session fee is payable. No refunds will be issued, and rescheduling is not offered for missed appointments or no-shows.

Illness & Emergencies

We understand that unexpected illness, family emergencies, and unforeseen circumstances can arise. If you are feeling unwell or anticipate that you may not be able to attend your session, we kindly request that you inform us as soon as possible rather than waiting until the scheduled appointment time.

Where possible, we encourage clients to cancel or reschedule at least 24 hours in advance, even if the reason is illness, as appointment slots are difficult to fill at short notice.

While genuine emergencies will always be considered with empathy, repeated last-minute cancellations due to illness or emergencies cannot routinely be exempted from this cancellation policy. Requests for exceptions will be reviewed on a case-by-case basis, taking into account the circumstances and the client's cancellation history.

Rescheduling

Rescheduling is offered subject to therapist availability and cannot be guaranteed. Wherever possible, sessions will be rescheduled within the same week; however, this remains at the discretion of the practice.